To provide a structured mechanism for addressing student, faculty, and staff grievances fairly and promptly, and to promote transparency, trust, and justice on campus.
o Accept grievances related to academics, administration, infrastructure, behavior of staff/students, harassment, exam-related issues, etc.
o Ensure time-bound redressal after fair investigation.
o Maintain confidentiality and neutrality.
o Identify root causes of recurring issues.
o Recommend policy changes or corrective actions.
o Maintain a grievance register/logbook (digital or manual).
o Submit regular reports to the head of institution and NAAC/IQAC.
o Promote awareness through induction programs, posters, and website updates.
o Enable easy grievance submission (via online form, drop box, email, etc.).
Role
| Members |
Chairperson | Principal / Director |
Convener | Senior faculty member |
Members | 2–4 faculty members (including women and SC/ST/OBC reps if possible) |
Student Representative | (Optional in some institutions) |
o Establishment of GRC in every institution.
o Digital portal for complaints: https://ugcgrievance.in
o Redressal within 15–30 working days depending on the nature of the complaint.
