Admission

Grievance Redressal Cell (GRC)

Grievance Redressal Cell (GRC): Overview

✅ Objective

To provide a structured mechanism for addressing student, faculty, and staff grievances fairly and promptly, and to promote transparency, trust, and justice on campus.

Functions of the Grievance Redressal Cell

  1. Receive Complaints

o    Accept grievances related to academics, administration, infrastructure, behavior of staff/students, harassment, exam-related issues, etc.

  1. Acknowledge and Resolve

o    Ensure time-bound redressal after fair investigation.

o    Maintain confidentiality and neutrality.

  1. Preventive Measures

o    Identify root causes of recurring issues.

o    Recommend policy changes or corrective actions.

  1. Reporting and Documentation

o    Maintain a grievance register/logbook (digital or manual).

o    Submit regular reports to the head of institution and NAAC/IQAC.

  1. Awareness and Accessibility

o    Promote awareness through induction programs, posters, and website updates.

o    Enable easy grievance submission (via online form, drop box, email, etc.).

 Structure of the Grievance Redressal Committee

 

Role

 

Members

Chairperson

Principal / Director

Convener

Senior faculty member

Members

2–4 faculty members (including women and SC/ST/OBC reps if possible)

Student Representative

(Optional in some institutions)

 

Common Grievance Categories
  • Academic delays (results, rechecking, attendance)
  • Fee-related issues
  • Library/lab/infrastructure complaints
  • Discrimination or harassment
  • Staff/student misbehavior
  • Hostel/transport/administration issues
UGC Guidelines Reference
  • UGC (Grievance Redressal) Regulations :

o    Establishment of GRC in every institution.

o    Digital portal for complaints: https://ugcgrievance.in

o    Redressal within 15–30 working days depending on the nature of the complaint.

Website / Notice Board Requirements
  • List of committee members with contact details.
  • Online grievance form link (optional: Google Form or institutional form).
  • Instructions for lodging complaints.
  • Details of resolution process and expected time frame.
Sample Grievance Redressal Workflow
  1. Complaint Submission
  2. Acknowledgment (within 3 working days)
  3. Hearing / Discussion (within 7–10 days)
  4. Investigation & Resolution (within 15–30 days)
  5. Follow-up & Feedback